Warranty Statement
Warranty Statement
12-Month Warranty & Technical Support
At ITM-LAB, we are committed to providing reliable testing solutions and professional after-sales support.
All ITM-LAB testing instruments include a 12-month standard warranty from the shipment date, covering defects in materials and workmanship under normal operating conditions.
Our warranty service includes:
- Repair service for covered equipment failures
- Replacement of defective components
- Technical support from ITM-LAB engineers
- Spare parts assistance
- Long-term maintenance support
Standard Warranty Coverage
| Item | Warranty Period | Coverage |
|---|---|---|
| Original Instrument | 12 Months | Repair and replacement of defective components |
| Repaired / Replacement Parts | 90 Days | Parts and labor warranty |
| Separately Purchased Accessories | 90 Days | Quality-related service |
Warranty Conditions
Warranty coverage applies when the equipment is:
- Installed according to ITM-LAB instructions
- Operated under specified working conditions
- Maintained according to the operation manual
For repairs required after the warranty period, ITM-LAB continues to provide technical service, maintenance support, and spare parts supply.
Warranty Exclusions
Warranty coverage does not apply to failures or damages caused by the following situations:
| Exclusion Category | Examples |
|---|---|
| Consumable Parts & Normal Wear | Lamps, filter paper, and other regularly replaced consumable components |
| Improper Installation & Operation | Incorrect power supply, gas supply, unsuitable environment, improper maintenance, or failure to follow ITM-LAB operation instructions |
| Unauthorized Modification or Repair | Equipment dismantling, repair, modification, or reconfiguration without written approval from ITM-LAB |
| External Events & Force Majeure | Accidents, fire, earthquake, theft, vandalism, flood, or other uncontrollable events |
| Unauthorized Accessories | Damage caused by accessories, peripheral equipment, or third-party components not approved by ITM-LAB |
Extended Warranty Service
For customers requiring additional protection, ITM-LAB provides optional extended warranty solutions.
Please contact our service team for more information:
Tel: +86-769-83428055
Manufacturer Support Beyond Warranty
As an experienced testing equipment manufacturer, ITM-LAB provides continuous support throughout the equipment lifecycle, including:
✓ Technical consultation
✓ Installation guidance
✓ Operation support
✓ Spare parts supply
✓ Maintenance assistance
Contact ITM-LAB Technical Support Team for complete warranty details.
Contact information
No. 32 Qiaoxin East Road, QiaotouTown, Dongguan City,Guangdong Province,China
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